Shipping policy

Shipping Policy - Daze Supply

We ship domestically throughout the United States directly from our headquarters in Westwood, NJ. We primarily ship through FedEx or UPS as these tend to be the most cost efficient for our customers. If you are interested in upgrading your shipping to another service, please reach out to us and let us know. Additionally, we may offer local pick ups / drop offs to customers in the area, but this is on a case-by-case basis. Please email sales@dazesupply.com, with any questions on local pick up options. We do not ship to PO boxes. See the blow paragraphs for more information on frequently asked questions. If you have any additional questions, not answered below, please feel free to reach out to us using our Contact Us page.  

Shipping Times

All orders are processed within 1 business day of receipt. Although, it is noted that from time to time certain situations may require 1-2 additional days to ship out your order. Tracking is provided at the time of shipment and all orders can be tracked using your specific tracking number on the carrier's website.

Items Damaged in Transit

Items damaged while in transit will be replaced with the same piece. If the same piece is not in stock, then the damaged piece will be replaced with another piece of equal, or similar, value that is agreed upon with the customer or store credit. Broken packages must be photographed and documented prior to a return package being sent out. Daze Supply must also be informed about the damage within 5 days of the arrival of the shipment. Please send an email to sales@dazesupply.com with your order number and the photos to begin the claim process. 

Please be courteous and patient as we remedy any situations related to damaged items. We will remedy as quickly as possible and will be able to work our best with calm and understanding customers. 

Returned to Sender

Any shipments that are returned to sender, resulting from informational / address errors provided by the buyer during purchase will require payment from the buyer to be re-shipped out to the correct location. Please reach out to us using our Contact Us form to resolve these issues.